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FAQS

WE'RE HERE TO GUIDE YOUR PATH TO BETTER DAYS

Frequently Asked Questions

Our most asked questions answered right here. If you don’t see yours, give us a call at 440-701-6170 and we’ll be happy to answer any questions you may have.

You have questions, and we have the answers to help ease your mind.

We recognize that seeking counseling can bring questions and uncertainties. Our goal is to provide information to help you feel comfortable with our services. If you have additional questions, please contact us directly. We’re here to support your healing and personal growth, prioritizing your well-being. Thank you for considering us as your partner in this journey.
DO I NEED THERAPY?
Life can be tough—whether you’re dealing with family issues, relationship struggles, career stress, or feeling lost or unloved. Sometimes these challenges cause emotional symptoms that impact your daily life or leave you feeling isolated. While self-care and support from loved ones can help, it’s not always enough. Meeting with one of our licensed therapists can help you figure out if therapy is the right next step. Simply request an appointment, and we’ll guide you from there.

The hardest part is over—you took the brave step of calling and scheduling your first appointment. Now, the first session begins.

You don’t need to prepare anything ahead of time. Just come as you are and be as open and honest as you feel comfortable. We know starting therapy can feel overwhelming, especially that first session. That’s completely normal.

During this initial appointment, your therapist will spend time getting to know you—your reasons for coming to counseling, your background and history, what symptoms you may be experiencing, and what goals you hope to work toward. This session is all about gathering information so we can understand how to best support you.

Appointments typically last about an hour. After this first meeting, your therapist will begin tailoring future sessions to meet your unique needs and goals.

At our practice, we do not bill insurance for couples counseling. Insurance typically covers services deemed “medically necessary,” which requires a mental health diagnosis for treatment. Since couples counseling focuses on the relationship rather than addressing a medical diagnosis, it does not qualify for insurance billing. Our couples therapy sessions are $150 per session.
Our therapists are available every day of the week, including nights and weekends, but each clinician sets their own schedule. If you need a specific time, let us know when booking so we can match you with the right therapist. Our admin team is available Monday through Friday, 9:00 a.m. to 5:00 p.m.

Yes! However, it may vary on which therapist accepts which insurance. We accept the following insurance plans:

  • Aetna
  • Ambetter
  • AmeriHealth Caritas
  • Anthem/Blue Cross Blue Shield
  • Buckeye
  • CareSource
  • Cigna
  • Compsych
  • Enterprise Group Planning
  • GEHA
  • HealthPartners
  • Humana Medicaid
  • Magellan Health
  • Medicaid
  • Medical Mutual
  • Meritain Health
  • Molina
  • Mutual Health Services
  • OhioRISE
  • Optum
  • OSCAR
  • Partners Direct Health (Imagine 360)
  • The Health Plan
  • TRICARE (non network certified provider)
  • Trustmark
  • UMR
  • United Healthcare Community Plan
  • United Healthcare

If you don’t see your insurance listed, you still have some options. You may pay with cash, check, credit card, or with your health savings account. Some insurance companies will even accept a receipt (superbill) showing that you have paid for services and will then reimburse you directly.

No, you do not. Many people opt for Self Pay to retain their right to control their therapy. Without the involvement of the insurance company a diagnosis is not required, there’s no cap on how many sessions or the type of therapy, and most importantly, insurance companies don’t have access to your records.

Absolutely! Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
Click Here to view our “Good Faith Estimate” policy.

Yes, for the most part, your information is kept private. We cannot share any details with your spouse, partner, parent, or child unless you provide written consent. However, there are a few exceptions where we are required by law to act in order to keep you and others safe, including:

  • Suspected abuse or neglect of a child, elderly person, or disabled person
  • If we believe you’re in danger of harming yourself or someone else
  • If you report an intent to physically harm someone, we must inform that person and legal authorities

Your safety and well-being are our top priority, and these guidelines ensure that.

Our fax number is (440) 527-8043.

Happy Clients, Better Days

“My therapist is one of the best therapists I’ve had… There is always support out there and I would say my therapist goes above and beyond. She truly has helped me in such a short amount of time. She is very detail oriented to my care plan and the steps we need to take”
“The genuine interest and constant engagement lets me know that Kristina’s goal was to ultimately help me. In the past, I have avoided therapy and she made it easier to be open minded about solving internal conflict through therapy.”
“It’s tough to choose a therapist blindly, especially for your child, but from the second Jenn came into the room my daughter and I both felt at ease. We are so excited to work with her! Absolutely worth the drive!”
“I’m extremely happy that I’ve started therapy with Caitlin. I felt immediately comfortable with her, which hasn’t been easy for me in the past. I know that being able to open up and be honest in therapy is paramount, so I believe that my sessions with her will be very productive and beneficial to my wellbeing.”
“The people here are so professional and kind. I highly recommend to anyone that is in need of someone to talk to.”

Happy Clients, Better Days

“My therapist is one of the best therapists I’ve had… There is always support out there and I would say my therapist goes above and beyond. She truly has helped me in such a short amount of time. She is very detail oriented to my care plan and the steps we need to take”
“The genuine interest and constant engagement lets me know that Kristina’s goal was to ultimately help me. In the past, I have avoided therapy and she made it easier to be open minded about solving internal conflict through therapy.”
“It’s tough to choose a therapist blindly, especially for your child, but from the second Jenn came into the room my daughter and I both felt at ease. We are so excited to work with her! Absolutely worth the drive!”
“I’m extremely happy that I’ve started therapy with Caitlin. I felt immediately comfortable with her, which hasn’t been easy for me in the past. I know that being able to open up and be honest in therapy is paramount, so I believe that my sessions with her will be very productive and beneficial to my wellbeing.”
“The people here are so professional and kind. I highly recommend to anyone that is in need of someone to talk to.”

We offer three conveniently located offices - and virtual appointments!

OUR OFFICES ARE DESIGNED TO FEEL COZY, COMFORTING AND SAFE

Whether you prefer to meet in person or from the comfort of home, we’re here to meet you where you are.

Berea, Ohio Location

398 W Bagley Rd. Suites #8, #13 & #212. Berea, OH 44017

Canton, Ohio Location

4565 Dressler Rd. NW. Suite #112 .Canton, OH 44718

Mentor, Ohio Location

7547 Mentor Ave. Suites #300, #302 & #308. Mentor, OH 44060

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A Better You is One Click Away

SCHEDULE A FREE 15-MINUTE PHONE CONSULTATION TODAY!

LET'S TALK
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